Terms and Conditions

1. General

• These Terms & Conditions (“Terms”) apply to all skip bin hire and related services provided by Frankie Waste (“we”, “our”, “us”) to you, the customer (“you”).
• By booking a skip bin or skip bag with us, you agree to be bound by these Terms.

2. Hire Period & Charges

• Standard hire includes 5 days / 4 nights.
• Additional days are charged at $30 per day unless otherwise agreed in writing.
• All hire fees must be paid in advance at the time of booking.

3. Bin Usage & Prohibited Items

1. Bins may only be used for the waste type selected at the time of booking (General Waste, Builders Waste, or Green Waste).
   • General Waste – for household and light commercial rubbish such as furniture, appliances, clothes, plastics, cardboard, packaging. No bricks, soil, concrete, or builder’s rubble.
   • Builders Waste – for heavy construction materials such as bricks, concrete, soil, tiles, and rubble. 
   • Green Waste – for garden organics such as grass, branches, leaves, and tree clippings.
2. The following items are strictly prohibited and must not be placed in Frankie Waste bins under any circumstances:
   • Asbestos or asbestos-containing materials
   • Liquids of any kind (paints, oils, fuels, solvents, chemicals)
   • Explosives, flammable or dangerous goods
   • Clinical, medical, or biological waste
   • Sharps, syringes, needles
   • Human or animal remains
3. The following items are not permitted unless pre-arranged with Frankie Waste at the time of booking. Additional disposal fees apply per item:
   • Mattresses
     • Single / King Single / Base – $50
     • Double / Queen – $70
     • King – $90
   • Gas Bottles / Fire Extinguishers
     • Less than 9kg – $30
     • 9–20kg – $100
     • Greater than 20kg – $135
   • Car Tyres
     • Off Rim – $50
     • On Rim – $60
     • Light Truck / 4WD Tyre – $100
   • Batteries
     • Car – $30
     • Large / Truck – $45
4. Customers are liable for all costs, penalties, or damages arising from disposal of prohibited or unapproved items in a Frankie Waste skip.

4. Weight Allowances & Overloading

1. Each skip includes a set weight allowance:
   • General Waste 4m³ – 500kg
   • Builders Waste 4m³ – 1,000kg
   • Green Waste 4m³ – 500kg
   • Skip Bag 1m³ – includes 200kg (no lock provided)
   • Skip Bag 3.3m³ – includes 300kg (no lock provided)
2. Additional weight will be charged at $45 per 100kg.
3. Bins and skip bags must not be loaded above the rim. Overloaded bins may be refused for collection or incur extra charges.

5. Access & Delivery

• You are responsible for providing clear and safe access for delivery and collection of bins.
• Frankie Waste accepts no responsibility for damage to driveways, paths, lawns, or underground services caused by delivery or placement of bins.
• Any council permits required are your responsibility unless otherwise arranged.

5A. Skip Bag Conditions

• Skip Bags are provided as a flexible waste solution for customers to fill in their own time.
• Collection of Skip Bags must be requested within 6 months of delivery. After this time, collection may incur additional charges in line with the current hire fee for the same size bag at the time of collection.
• A minimum 3 metres of clear access must be available at the property to allow our hoist to safely load and remove the Skip Bag.
• If access is not available, or collection is delayed beyond 6 months, Frankie Waste reserves the right to charge additional fees.

6. Security & Locks

• Each skip bin is provided with a lock and code for security.
• Skip Bags do not include locks.
• If a skip bin lock is lost, damaged, or a code is changed without notice, a $25 replacement fee applies.

7. Payments & Additional Charges

1. By booking, you authorise Frankie Waste to automatically debit your credit card for:
   • Overweight charges
   • Additional hire days
   • Prohibited or restricted items placed in bins
   • Special item disposal fees (as per Clause 3.3)
   • Damage, lost lock/code, or other breach of these Terms
2. All charges are final and payable once waste has been weighed and processed.

8. Cancellation & Refunds

• Bookings cancelled with more than 48 hours’ notice are refundable, less a $50 admin fee.
• Cancellations within 48 hours of delivery are non-refundable.

9. Liability & Indemnity

• Frankie Waste is not liable for any loss, injury, or damage arising from your use of the bin, except to the extent required by law.
• You agree to indemnify Frankie Waste against all claims, damages, or costs arising from your use of the bin, including improper or prohibited waste disposal.

10. Contact

Frankie Waste
info@frankiewaste.com.au
0435 424 222

11. Invoice & Payment Terms

• All bookings made online or over the phone must be paid in full prior to delivery.
• Customers with an approved Frankie Waste account may be invoiced on 7-day payment terms.
• Payment may be made via credit card, debit card, or bank transfer.
• By booking, you authorise Frankie Waste to debit your card for any additional charges in accordance with these Terms.